COVID-19

Coronavirus Business Announcement

25 March 2020

As your trusted supplier, we would like to update you about the effects of COVID-19 on our production, service delivery and support capabilities.

As per Government Guidelines we have now instructed all staff to work from home where their job permits, and due to the nature of our operations we are largely able to maintain normal business support practices. This includes answering all incoming calls both to reception and Call Despatch Service Desk as well as being able to continue to fulfil all orders received.

The main Head Office number 020 8236 5800 will be manned remotely or alternatively please email reception@riso.co.uk.

The Service Desk will continue to be manned and calls to the dedicated line 020 8236 5832 will be answered remotely or alternatively please email serviceuk@riso.co.uk.

Stock Supply and Delivery

At present, we have stock of all product in the UK and have scheduled shipments arriving from our parent company in Japan. Our warehouse and delivery partners remain working and we are currently experiencing no shortfalls in service, although our partners will of course be working in accordance with Government advice.

Installations

We will continue to install equipment as we know our customers, especially in key sectors, will be relying on them even more during these challenging times.

Ink Ordering

We have suspended for the present our automatic ink despatch service as many schools and businesses are closed. If we think you are running low on ink, we will try and contact you to arrange a delivery slot. Alternatively please email us direct on orders@riso.co.uk with your requirements.

Software Support

Our Technical Solutions Team are working remotely to offer you the highest levels of support. Please email softwaresolutions@riso.co.uk with your enquiry.

Finance

All support staff have been provided with equipment to work from home, so expect all these functions to be maintained. There may be a delay in getting through on the telephone, so if you have any invoice enquiries, please could these be emailed to invoicequery@riso.co.uk.

We will of course keep you informed if there are any changes due to updated Government guidelines. Please do reach out to us if you feel there is any way we can assist you either by calling 020 8236 5800 or emailing us at info@riso.co.uk.

Thank you and best regards

Tatsuo Murakami
Managing Director
RISO UK