The legal profession has always had an interesting relationship with the written word. When Johannes Trithemius warned us in 1492 that a world without scribes “would see faith weakened, love grown cold, hope confounded, justice lost, the law confused and the Gospel fallen into oblivion,” he was expressing a real fear that new technology, namely the printing…
What is an SLA? A Service Level Agreement or SLA is the paramount importance document in the relationship between you and your Client. It is defined by Wikipedia as “a commitment between a service provider and a customer. Particular aspects of the service — quality, availability, certifications, compliance, responsibilities — are agreed between the service provider and…